Whatever you need, I suggest you AVOID Online Chat Support at all costs, unless you’re inquiring about their basic services – information you can get by reading the web site further. I had to deal with an Online Chat Support agent that don’t read the customer’s inquiry and doesn’t answer the questions.
Whatever you need, I suggest you call Fido’s PHONE support instead. Their agents are MUCH more intelligent and professional.
To reach Customer Service, call 1-888-481-FIDO (3436) or 611, free of charge, from your Fido (weekdays from 8:00 a.m. to 9:00 p.m., and weekends from 9:00 a.m. to 5:00 p.m., your local time).
We also offer Customer service in Cantonese and in Mandarin. Call toll free 1-866-888-3436, weekdays from 9:00 a.m. to 10:00 p.m.
To contact Fido while you are travelling outside Canada, call +1-514-933-3436 (from U.S.) or +1-514-925-4590 (from abroad). The call will be free of charge from your Fido. Our business hours are weekdays from 7:00 a.m. to 12:00 a.m., and weekends from 8:00 a.m. to 9:00 p.m. (Eastern Time).